Refund policy
The customer may request a return within 30 days of delivery of the product. If the customer changes their mind, return shipping costs are the customer’s responsibility. If the product is defective or non-conforming, NARTIK will cover these costs.
To request a return or exercise the right of withdrawal, the customer can use the self-service return and cancellation procedure available through their customer account or contact us by email at:
The request must include the customer’s name, order number and purchased product.
The product must be returned intact, unused, unwashed and undamaged.
The refund will be issued using the same payment method used for the purchase. We may withhold the refund until we receive the returned product or until the customer provides proof of return shipment.
If the product received is defective, damaged or different from what was ordered, the customer must contact us by email, attaching photos and the order number. In these cases, we will assess whether to provide a replacement or a refund at no additional cost to the customer.